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Meeting Date:
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12/15/2021 - 3:30 PM
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Category:
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Consent Calendar
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Type:
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Action
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Subject:
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12.19 TECHNOLOGY: Ratification of Multi-Year Agreement With Zendesk for Ticket Management (funded through the General Fund in the amount of $60,548.34)
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Strategic Plan:
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Enclosure
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File Attachment:
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Summary:
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In order to manage and improve our responses to district needs, the District has entered into an Agreement with Zendesk to purchase Zendesk Suite Professional Software. Zendesk provides a method of creating and tracking tickets, managing a knowledge base, live chat support, and integration with other systems such as phones and email. Zendesk software ensures. Technology stays organized and efficient. This is an upgrade to the current ticketing system.
The District has negotiated with Zendesk for a three (3) year term pricing and shall be from November 23, 2021, through June 30, 2024. The cost per year for Zendesk is $27,660 for a total of $60,548.34 over the duration of the contract. The first year is prorated from a prior purchase order.
This Agreement is being brought before the Board as ratification due to the untimely receipt of the contract and the need to get the program running to increase efficiency and improve technology’s responsiveness.
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Funding:
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The cost for this item will be included in the 2021-22, 2022-23, and 2023-24 operating budgets funded through the General Fund.
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Recommendation:
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It is recommended that the Board of Trustees ratify the Multi-Year Agreement with Zendesk for ticket management.
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Approvals:
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Recommended By:
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Signed By:
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Joseph Williams - Executive Director - Technology
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Signed By:
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Sylvia Hinojosa - Director - Purchasing
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Signed By:
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Candace Reines - Deputy Superintendent
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Signed By:
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Grant Bennett - Superintendent
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Vote Results:
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| Original Motion | | Member Dr. Randall Freeman Moved, Member Dr. Jose Luis Araux seconded to approve the Original motion 'It is recommended that the Board of Trustees ratify the Multi-Year Agreement with Zendesk for ticket management.'. Upon a Roll-Call Vote being taken, the vote was: Aye: 5 Nay: 0. | | The motion Carried 5 - 0 | | | | | David Nelissen | Yes | | Anthony T. Stafford, Sr. | Yes | | Dr. Jose Luis Araux | Yes | | Elizabeth Vallejo | Yes | | Dr. Randall Freeman | Yes | |
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